Complaints
It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.
We act on behalf of insurance companies or Lloyd’s syndicates: the procedure that applies will depend on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording and/or policy schedule. Please do contact us if you have any doubt which procedure applies to you.
How to make a complaint
If you have obtained your insurance through a broker and your complaint relates to their services, please contact them.
If you have a complaint about our services or how your claim has been handled, please contact the member of our team with whom you normally deal or alternatively contact us at:
Complaints Resolution Manager
52-56 Leadenhall Street,
London
EC3A 2EB
Email: MGAcomplaints@bbrown.com
Telephone: 1800 937095
It would be helpful if you could provide your name, policy or claim number as well as details of your complaint.
You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time if we can.
If we are unable to resolve your complaint you may then either refer to
If you remain dissatisfied with the resolution of your complaint or you have not received a final decision within forty (40) business days of the complaint being made, you may refer your complaint to the Financial Services and Pensions Ombudsman (FSPO).
The contact details are as follows:
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
DO2 VH29
Ireland
Tel: +353 1 567 7000
E-mail: info@fspo.ie
For more information contact them on the above number or address, or view their website: www.fspo.ie
The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.